Contact information

John N Dunn Holdings Limited

Customer Care & Contact Directory
Effective Date: September 2026
Storefront: fimvgp-yu.myshopify.com
At JOHN N DUNN HOLDINGS LIMITED, we are dedicated to supporting travelers with high-quality, ultra-portable essentials. Whether you need assistance with an order for our folding umbrellas, have questions regarding the food-grade silicone safety of our collapsible cups, or require advice on securing our travel clotheslines, our customer service team is ready to assist you.

1. Primary Contact Channels

We maintain direct digital lines of communication to ensure your inquiries regarding order updates, product care, and shipping details are answered efficiently. Please reach out to us using any of the following official channels:

Direct Email Desk

Send your order inquiries or product questions directly to [email protected]. We aim to respond within 24 business hours.

Online Portal

Visit fimvgp-yu.myshopify.com to access account management, track shipments in real time, and view our comprehensive product guides.

Headquarters

Located at Silverlink Business Park, NE28 9NX Wallsend, United Kingdom (GB). Handles official correspondence and corporate inquiries.

2. Product-Specific Support Advisory Desk

To provide swift and tailored assistance, our support specialists are trained across our three core product lines:

  • Folding Umbrella Support: Guidance on canopy drying, shaft lubrication, automatic opening mechanism care, and wind-resistance thresholds.
  • Collapsible Cup Care Desk: Information on food-grade silicone safety, temperature tolerance levels (-20°C to 120°C), thermal sleeve assembly, and cleaning best practices.
  • Travel Clothesline Advisory: Support regarding maximum load capacities, suction cup surface adhesion troubleshooting, and elastic line tension tuning.

3. Support Operating Hours & Service Standards

Our UK-based customer care team operates during standard GMT business hours to serve domestic travelers across the UK and international customers worldwide:

Service Unit Operating Hours (GMT) Target Response Window
Email Customer Service Monday – Friday: 9:00 AM – 5:00 PM Within 12 to 24 Hours
Shipment Tracking Desk Monday – Saturday: 8:30 AM – 6:00 PM Within 6 to 12 Hours
Product Technical Support Monday – Friday: 9:00 AM – 4:30 PM Within 24 Business Hours
Weekend / Bank Holiday Inquiries Monitored for critical delivery issues Next Business Day
John N Dunn Holdings Limited • Contact DirectoryPage 1 of 2

4. Inquiry Routing & Email Formatting Matrix

To help us process your inquiry as quickly as possible, please reference your Order ID and select an appropriate email subject format as outlined in the matrix below when contacting [email protected]:

Inquiry Category Recommended Subject Line Format Required Information to Include
Order Tracking [Order #] - Shipping Status Inquiry Full name, Order ID number, delivery postal code.
Damaged in Transit [Order #] - Damaged Item Claim Clear photos of outer box and damaged umbrella/cup/line.
Product Care / Setup Product Question - [Item Name] Model name, color variant, specific question or issue.
Returns & Refunds [Order #] - Return Request Reason for return, confirmation item is unused in original packaging.
Wholesale / Corporate Bulk Inquiry - [Company Name] Desired order quantities, target delivery dates, destination country.

5. Guidelines for Fast Customer Resolution

When submitting an inquiry to our support team, keeping the following points in mind will help us resolve your issue on first contact:

  • Include Your Shopify Order ID: Always mention your 5-digit order confirmation number provided in your purchase receipt email.
  • Attach High-Resolution Photos: If reporting a defective mechanism on an umbrella or missing suction cups on a clothesline, photo evidence speeds up instant replacement approvals.
  • Check Address Details Promptly: If you need to modify a shipping address prior to dispatch, email us immediately with the subject title "URGENT: Address Change - [Order #]".

6. Official Corporate Address & Legal Desk

For official legal notices, business partnerships, or formal postal correspondence, please contact our registered corporate address:

Registered Corporate Office

JOHN N DUNN HOLDINGS LIMITED

Silverlink Business Park, NE28 9NX

Wallsend, United Kingdom (GB)

E-Commerce Support Desk

Support Email: [email protected]

Online Storefront: fimvgp-yu.myshopify.com

Operating Hours: Mon - Fri, 9:00 AM - 5:00 PM GMT