At John N Dunn Holdings Limited, we engineer portable, space-saving outdoor and travel essentials built to withstand the rigors of exploration. Whether you carry our ultra-compact folding umbrellas, food-grade collapsible silicone cups, or heavy-duty travel clotheslines, your satisfaction remains our top priority. This Return and Refund Policy sets out clear, transparent guidelines to ensure a seamless experience if an item does not meet your expectations.
1. Standard 30-Day Consumer Return Window
We offer a 30-calendar-day return guarantee on all standard travel gear. You have 30 natural days from the recorded delivery date at your shipping address to examine your purchase and initiate a return request with our customer care team.
To qualify for a voluntary return under this policy, returned merchandise must satisfy all of the following requirements:
- Items must remain completely unused, unwashed, and in pristine original condition.
- All original protective packaging, mesh carry pouches, silicone dust covers, and branded boxes must be present.
- All attached product tags, instruction cards, and safety seals must be intact and undamaged.
- A valid proof of purchase (order confirmation, invoice number, or order receipt) must accompany the request.
2. Specific Return Criteria by Product Category
Because our travel items serve distinct functional and hygienic purposes, specific return evaluation standards apply to each category:
Folding Umbrellas
Must be returned unblemished with the original fabric sleeve and wrist strap. Canopy fabrics showing water stains or ribs bent through forceful manual over-extension will not be accepted for standard returns.
Collapsible Water Cups
Due to strict health and safety standards, water cups must be completely unused, free from fluid residue or odors, and sealed in their original protective hygienic wrapping with dust lids attached.
Travel Clotheslines
Clotheslines must be neatly coiled without tangles, tears, or rubber degradation, and returned complete with all original positioning beads, heavy-duty stainless steel hooks, and storage pouches.
3. Non-Returnable & Restrictive Items
For safety, hygiene, and operational reasons, the following items are permanently excluded from standard return eligibility:
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Used Hygiene Gear: Collapsible cups that have been filled with liquids or removed from hygienic plastic wraps.
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Clearance & Final Sale Items: Products purchased under explicit "Final Sale" or "Closeout" promotions.
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Gift Cards & Store Credit: Promotional codes and electronic gift vouchers cannot be redeemed or refunded for cash.
4. Step-by-Step Return Authorization Workflow
To maintain efficient order processing and avoid lost shipments, please follow our standardized return workflow:
Step 01
Submit Application
Step 02
Receive RMA Slip
Upon review, our team issues a Return Merchandise Authorization (RMA) with return facility instructions.
Step 03
Pack & Dispatch
Place item in original box, include the RMA slip inside, and ship via trackable postal service.
Step 04
Inspection & Refund
Once inspected and approved by warehouse control, funds are refunded to your original payment method.
5. Shipping Responsibilities & Fee Table
Return shipping costs are determined by the underlying reason for the return as outlined in the matrix below:
| Reason for Return |
Return Shipping Fee |
Restocking Fee |
| Defective / Broken Gear |
Covered by John N Dunn Holdings Limited |
None (£0 / $0) |
| Incorrect Item Delivered |
Covered by John N Dunn Holdings Limited |
None (£0 / $0) |
| Change of Mind / Remorse |
Paid by Customer (Trackable courier required) |
None (£0 / $0) |
| Undeliverable Address |
Deducted from final refund amount |
Actual carrier return cost |
6. Damaged, Defective, or Incorrect Deliveries
Please inspect your order immediately upon delivery. If your umbrella button mechanism fails, your collapsible cup arrives cracked, or your travel clothesline is missing hooks, contact us within 48 hours of receipt. Submit photos or a short video demonstrating the defect to [email protected]. Approved defective claims will receive an immediate free replacement or full refund, including original postage costs.
7. Refund Processing & Bank Timelines
Upon receiving your returned package at our warehouse, our quality assurance team requires 3 to 5 business days to verify product condition. Once approved, your refund will be issued immediately. The funds will reflect in your original account (Credit Card, PayPal, or Shopify Payments) within 5 to 10 business days, depending on your financial institution.
8. Corporate Contact & Business Details
For further inquiries, status updates on returns, or product guidance, please contact our support desk:
